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Dental/Healthcare
Voice Receptionist That Never Misses a Call
Client Overview
Multi-location dental chain handling hundreds of daily calls for appointments, billing, and insurance queries.
Challenge
During peak hours, patients experienced long wait times or abandoned calls. Lost opportunities and poor experience were hurting retention.
- Long wait times during peak hours
- High call abandonment rate
- Poor patient experience hurting retention
Solution
24/7 voice assistant handles all calls, books appointments, and answers insurance questions.
Deployed 24/7 voice assistant to answer calls, check availability, and book appointments directly into system
Integrated insurance FAQ lookup for common questions
Escalation path for complex cases to human receptionists
Analytics panel to track call volumes and topics
Visual Implementation
Call-flow diagram + speech-to-text example
"
Our patients love getting instant answers even after hours.
— Clinic Director
Results
-90%
Call wait time
Almost zero
Missed calls
+22%
Patient satisfaction
Tools Used
🎙️🧩🧠📊
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