HELLOPEOPLE AI PRIVACY POLICY

HelloPeople AI is committed to protecting the privacy of our clients, website visitors, and the data processed through our AI and automation systems. Our focus is on delivering modern, efficiency-driven, and authoritative service, and this commitment extends to the transparent and secure handling of your personal information.

This policy applies to data collected by HelloPeople AI (referred to as "HelloPeople AI," "we," "us," or "our") through our website, communications, and the provision of our Core Services.

1. The Information We Collect

We collect various types of information to provide and improve our services, which are focused on customer support, lead generation, and operational workflow automation.

A. Information You Provide Directly to Us

This includes Personal Data you voluntarily give us when you interact with our website, contact us, or engage us for services:

• Contact Information: Name, email address, phone number, and mailing address.
• Business Information: Company name, industry, and details about the manual operational tasks or workloads you wish to automate.
• Communication Data: Records of correspondence, including emails and chat transcripts, when you communicate with us for inquiries or customer support.

B. Information Collected Automatically

When you visit our website, we may automatically collect:

• Usage Data: Information on how you access and use our website, such as your computer's IP address, browser type, pages visited, and the dates/times of your visits.
• Tracking Data: Data collected via cookies, web beacons, and similar technologies to track activity and preferences, often used for analytics and to tailor content.

C. Information Processed During Service Provision (Client Data)

As an automation partner that replaces manual work with AI, we process data provided by our clients to train and run their custom automation systems.

• Client Data: Any data, including personal information of their customers or employees, that our clients input into or allow our AI agents (e.g., Voice + chat agents, CRM and admin automation) to process for services like lead generation and customer support.

Note: In this context, HelloPeople AI typically acts as a Data Processor for this Client Data, and our use is strictly governed by the contract with the client. The client remains the Data Controller responsible for the legality and compliance of this data.

2. How We Use Your Information

We use the collected information for purposes directly aligned with our mission to help businesses automate their workload and to deliver on our promise of business value and efficiency.

3. How We Use AI in Our Operations

We leverage AI to eliminate repetitive manual tasks and deliver cutting-edge automation.

• AI Agent Development: Your non-sensitive aggregated data may be used to create and improve reusable automation systems and build a scalable AI agent agency. This helps us create practical, real-world AI systems.
• Data Sharing: In developing your custom AI solutions, we may utilize third-party AI platforms (e.g., large language models) to perform tasks. We will not input Personal Data of your customers or employees into external, publicly available generative AI tools unless we have a specific, secure, contractual agreement in place with the platform and your explicit written consent as the Data Controller.

4. Disclosure and Sharing of Information

We will not sell or rent your Personal Data to third parties. We only share data as necessary to deliver our services, enforce our rights, or comply with the law.

• Service Providers: We share information with third-party vendors and partners (e.g., hosting providers, CRM platforms, payment processors, and data analytics providers) who perform functions on our behalf. These parties are contractually bound to keep the information confidential and secure.
• Legal Requirements: We may disclose your data if required to do so by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your Personal Data may be transferred to the new entity.

5. Data Security and Retention

We implement administrative, technical, and physical safeguards to protect your Personal Data from unauthorized access, use, or disclosure. However, no internet transmission is 100% secure.

We retain your Personal Data for as long as necessary to fulfill the purposes outlined in this policy, to service your account, or to comply with legal or tax requirements (e.g., retaining basic customer information for a legally mandated period).

6. Your Data Protection Rights

Depending on your location (e.g., Canada's PIPEDA, certain US state laws like CCPA), you may have the following rights:

• Right of Access: The right to request a copy of the Personal Data we hold about you.
• Right to Rectification: The right to have inaccurate or incomplete data corrected.
• Right to Erasure ("Right to be Forgotten"): The right to request the deletion of your Personal Data when there is no compelling reason for us to continue processing it.
• Right to Opt-Out: The right to opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to all legitimate requests in a timely manner.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and new AI-driven service offerings. The "Effective Date" at the top of this policy will indicate when it was last revised.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or to exercise your privacy rights, please contact us: