Back to Case Studies
🛍️
E-Commerce
Automated Returns and Customer Support Agent Reduces Tickets by 40%
Client Overview
Mid-size D2C electronics retailer with 500+ support tickets weekly.
Challenge
Customer service team overwhelmed by repetitive questions on returns, shipping, and warranty.
- 500+ support tickets weekly
- Team overwhelmed by repetitive questions
- Manual return process slow and frustrating
Solution
Chat and voice agent handles FAQs and automates return label generation.
Built a chat + voice agent that handles FAQs instantly
Automated return label generation
Escalation only for complex cases
Dashboard tracks most common issues for management insights
Visual Implementation
Chat transcript + dashboard with ticket stats
"
Our support team can finally breathe again.
— Customer Experience Lead
Results
-40%
Ticket volume
-65%
Resolution time
+25%
Customer satisfaction
Tools Used
🧩💬🧠📊
Ready for Similar Results?
Let's discuss how we can build a custom AI solution for your specific challenges.
Discuss a Similar Build