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🛍️
E-Commerce
AI Brand Monitoring Protects Reputation and Speeds Response
Client Overview
Online fashion brand selling through Shopify and Amazon.
Challenge
Negative reviews and inconsistent brand voice on social media affected reputation. Manual monitoring was slow and reactive.
- Negative reviews impacting brand reputation
- Inconsistent brand voice across channels
- Manual monitoring too slow to prevent damage
Solution
AI system continuously scans all channels for sentiment and brand consistency.
Continuously scans reviews, social posts, and customer chats
Sends instant alerts when sentiment drops below a threshold
Generates suggested replies matching brand tone
Weekly tone consistency report for marketing team
Visual Implementation
Sentiment dashboard + tone report sample
"
We finally know what customers feel — before it becomes a problem.
— Brand Manager
Results
-85%
Negative response delay
+19%
Overall review sentiment
6 hours/day
Monitoring time saved
Tools Used
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