Turning Inquiries into Appointments with AI Follow-Up Automation

Client Overview

Mid-sized residential real-estate agency with a team of 12 agents across two cities. Incoming leads from web forms and Zillow messages were often left unanswered for hours.

Challenge

Leads went cold quickly. Agents were busy on showings and manual follow-up was inconsistent. Average response time was 6 hours — far too long for today's market.

Leads went cold quickly because agents were busy showing properties
Manual follow-up was inconsistent
Average response time was six hours—too long for modern buyers

Solution

Hello People built an intelligent automation system that captures leads instantly and responds within minutes.

Captured leads instantly from web and social channels

Triggered personalized voice or SMS responses within 2 minutes

Logged all interactions to the CRM and alerted the assigned agent if a prospect replied

Used AI scoring to rank hot vs cold leads for daily prioritization

Visual Implementation

Lead-flow diagram + CRM dashboard screenshot

Leads don't slip through anymore — our AI assistant does the first touch for us.

— Managing Broker

Results

6h → 2min

Response time reduced

+34%

Appointment rate

+90%

Agent follow-up compliance

Tools Used

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